One platform. Every carrier.Request, pick-up and tracking of reverse logistics in a single flow, instead of a different process for each carrier.
- 01
One flow, any carrier
Each carrier has its own return pick-up and tracking flow; on BIGlogistics there is just one.
- 02
Return request
Register the return request on the platform itself, in the same place where you manage shipments.
- 03
Pick-up
The return pick-up is handled in the same flow, without having to contact each carrier separately.
- 04
Tracking
Follow the return until it arrives, with reverse-logistics tracking linked to the platform.
From a manual portal to branded self-service
The returns portal grows with the plan you choose.
- Starter
Manual
You manage returns yourself, in the same dashboard as your shipments.
- Growth
Branded
A returns portal with your store's identity.
- Scale
Branded + self-service
A branded portal designed so the customer can handle the return on their own.
Less work on the way back, too.
A single flow for return requests, pick-up and tracking, instead of one process per carrier. The portal you get depends on the plan.
Frequently asked questions
How do returns work with several carriers?
Request, pick-up and tracking of reverse logistics become a single flow on the platform, regardless of the carrier used for the shipment.
Can the customer request the return on their own?
On the Scale plan, with the branded self-service returns portal. On Growth the portal carries your brand, and on Starter management is manual.
Do returns have tracking?
Yes. Reverse-logistics tracking is linked to the platform, just like shipment tracking.
Is the return pick-up booked on the platform?
Yes. The pick-up is part of the same returns flow, without having to contact each carrier separately.
